Frequently Asked Questions About Your Rights and Our Terms
Your account data remains encrypted and accessible to you for life. We keep records for seven years for tax and legal reasons, then delete personal details unless you request otherwise. You can ask us to close your account permanently at any time through support.
Yes. Open your Account settings and select Data Export, or contact live chat. We provide your full transaction history, deposits, withdrawals and personal details in a downloadable format within 14 days, at no cost.
All deposits and withdrawals use encrypted connections. We partner with DANA, OVO, GoPay and QRIS, whose own security standards protect your bank details. We never store full card numbers or account numbers on our servers.
You can withdraw your balance anytime if your account is verified. We process withdrawals within 24 hours to your chosen payment method. If you close your account, your balance is transferred to your registered payment method within two business days.
No, we do not sell or share your data with advertisers or marketing firms. We only share information with payment processors, banks and regulatory authorities where local law requires it.
Use the Forgot Password link on the login page to reset via email or phone. You will receive a secure recovery link within minutes. If you cannot access your registered email, contact live chat and we will verify your identity and help you regain access.
Yes. Go to Account Settings and update your phone, email or payment method anytime. Changes to your payment method require verification before your next deposit. Contact support if you need to update your name or date of birth.
